:root{--bg-primary: #f7fafc;--bg-secondary: #ffffff;--bg-section: #fafbfc;--text-primary: #2d3748;--text-secondary: #718096;--accent-color: #667eea;--accent-hover: #5a67d8;--border-color: #e2e8f0;--card-shadow: 0 4px 6px rgba(0, 0, 0, .1);--success-color: #38a169;--warning-color: #d69e2e;--danger-color: #e53e3e;--danger-hover: #c53030;--timeline-event-bg: rgba(0, 0, 0, .02);--timeline-public-bg: #c6f6d5;--timeline-public-border: #2f855a;--timeline-customer-bg: #d6bcfa;--timeline-customer-border: #805ad5}[data-theme=dark]{--bg-primary: #1a202c;--bg-secondary: #2d3748;--bg-section: #252f3f;--text-primary: #f7fafc;--text-secondary: #a0aec0;--accent-color: #667eea;--accent-hover: #5a67d8;--border-color: #4a5568;--card-shadow: 0 4px 6px rgba(0, 0, 0, .3);--success-color: #48bb78;--warning-color: #ecc94b;--danger-color: #fc8181;--danger-hover: #c53030;--timeline-event-bg: rgba(255, 255, 255, .03);--timeline-public-bg: rgba(72, 187, 120, .2);--timeline-public-border: #48bb78;--timeline-customer-bg: rgba(214, 188, 250, .25);--timeline-customer-border: #b794f4}*{box-sizing:border-box;margin:0;padding:0}body{font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;background:var(--bg-primary);color:var(--text-primary);line-height:1.6}.container{max-width:1000px;margin:0 auto;padding:20px}.status-page .container{max-width:900px}.card{background:var(--bg-secondary);border-radius:12px;padding:24px;box-shadow:var(--card-shadow)}.status-page .card{margin-bottom:20px}.header{text-align:center;margin-bottom:24px}.status-page .header{margin-bottom:32px}.header h1,.header h2{color:var(--text-primary)}.status-page .header p,.header p{color:var(--text-secondary);font-size:.95rem}.form-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:16px;margin-bottom:16px}.items-container{grid-column:1 / -1;display:grid;grid-template-columns:inherit;gap:inherit}.item-section-first{display:contents}.form-field{display:flex;flex-direction:column;gap:6px}.form-field.full-width{grid-column:1 / -1}.form-field.two-col{grid-column:1 / -1;display:grid;grid-template-columns:1fr 1fr;gap:16px}.form-field.three-col{grid-column:1 / -1;display:grid;grid-template-columns:1fr 1fr 1fr;gap:12px}.section-divider{grid-column:1 / -1;margin-top:8px;padding-top:16px;border-top:1px solid var(--border-color)}.section-title{font-size:1rem;font-weight:600;margin-bottom:12px}label{font-size:.9rem;font-weight:500;color:var(--text-secondary)}input,textarea,select{width:100%;padding:10px;border:2px solid var(--border-color);border-radius:8px;background:var(--bg-secondary);color:var(--text-primary);font-size:1rem;font-family:inherit}input:focus,textarea:focus,select:focus{outline:none;border-color:var(--accent-color)}textarea{min-height:90px;resize:vertical}input:read-only,textarea:read-only,input:disabled,textarea:disabled,select:disabled{background:var(--bg-primary);cursor:not-allowed;opacity:.8}.native-select{appearance:auto;-webkit-appearance:menulist;-moz-appearance:menulist}.repair-field{grid-column:1 / -1;display:grid;grid-template-columns:1fr 1fr;gap:16px}.timeline{display:flex;flex-direction:column;gap:12px;margin-top:20px}.status-page .timeline{gap:16px}.event{border-left:3px solid var(--border-color);padding-left:12px;padding-bottom:8px}.status-page .event{padding:16px 16px 16px 20px;position:relative;border-radius:8px;background:var(--timeline-event-bg)}.event.event-public{background:var(--timeline-public-bg);border-left-color:var(--timeline-public-border)}.event.event-customer{background:var(--timeline-customer-bg);border-left-color:var(--timeline-customer-border)}.event strong,.event-title{color:var(--text-primary);font-weight:600}.event small,.event-meta{color:var(--text-secondary);display:block;margin-top:4px}.event-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:6px;flex-wrap:wrap;gap:8px}.event-title{font-size:.95rem}.event-meta{font-size:.85rem;margin-top:0}.event-message{margin-top:4px;color:var(--text-primary)}.status-page .event-message{margin-top:8px;line-height:1.5}.event-badge{display:inline-block;padding:2px 8px;border-radius:12px;font-size:.75rem;font-weight:600;margin-left:8px;background:var(--accent-color);color:#fff}.btn{padding:12px 18px;border:none;border-radius:8px;background:var(--accent-color);color:#fff;font-weight:600;cursor:pointer;font-size:1rem;font-family:inherit;transition:background .2s ease}.btn:hover{background:var(--accent-hover)}.btn:disabled{opacity:.6;cursor:not-allowed}.submit-row{display:flex;justify-content:center;margin-top:20px}.success,.error{margin-top:12px;padding:12px;border-radius:8px}.success{background:#c6f6d5;color:#22543d;border:1px solid #9ae6b4}.error{background:#fed7d7;color:#742a2a;border:1px solid #feb2b2}.theme-toggle{position:fixed;top:20px;left:20px;background:var(--bg-secondary);border:2px solid var(--border-color);padding:8px 12px;border-radius:25px;cursor:pointer;z-index:1000;color:var(--text-primary)}.theme-toggle:hover{background:var(--accent-color);color:#fff;border-color:var(--accent-color)}.item-section{background:var(--bg-primary);border:2px solid var(--border-color);border-radius:8px;padding:16px;margin-bottom:16px;position:relative;grid-column:1 / -1}.item-section-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px}.item-section-title{font-size:1rem;font-weight:600;color:var(--text-primary)}.item-remove-btn{background:var(--danger-color);color:#fff;border:none;padding:6px 12px;border-radius:6px;cursor:pointer;font-size:.85rem;font-weight:600}.item-remove-btn:hover{background:var(--danger-hover)}.item-remove-btn:disabled{opacity:.5;cursor:not-allowed}.submission-confirmation{padding:24px;text-align:center}.submission-confirmation p{font-size:1.1rem;color:var(--text-primary);line-height:1.6;margin:0}.submission-confirmation a{color:#93c5fd;text-decoration:underline}.submission-confirmation a:hover{color:#bfdbfe}.modal-overlay{position:fixed;inset:0;background:#00000080;z-index:10000;display:flex;align-items:center;justify-content:center;opacity:0;visibility:hidden;transition:all .3s ease}.modal-overlay.active{opacity:1;visibility:visible}.modal{background:var(--bg-secondary);border-radius:12px;padding:24px;max-width:500px;width:90%;box-shadow:0 20px 60px #0000004d;transform:scale(.9);transition:transform .3s ease;border:1px solid var(--border-color)}.modal-overlay.active .modal{transform:scale(1)}.modal-title{font-size:1.25rem;font-weight:600;color:var(--text-primary);margin-bottom:16px}.modal-message{color:var(--text-secondary);margin-bottom:24px;line-height:1.5}.modal-actions{display:flex;gap:12px;justify-content:flex-end}.modal-btn{padding:10px 20px;border:none;border-radius:8px;font-weight:600;cursor:pointer;transition:all .2s ease}.modal-btn-primary{background:var(--accent-color);color:#fff}.modal-btn-primary:hover{background:var(--accent-hover)}.status-row{display:flex;align-items:center;justify-content:flex-start;margin-bottom:20px;gap:8px}.status-badge{display:inline-block;padding:8px 16px;border-radius:20px;font-weight:600;font-size:.9rem;margin:0}.status-badge.pending{background:#e2e8f0;color:#4a5568}.status-badge.active{background:#d1ecf1;color:#0c5460}.status-badge.completed{background:#d4edda;color:#155724}.status-badge.denied{background:#f8d7da;color:#721c24}[data-theme=dark] .status-badge.pending{background:#4a5568;color:#cbd5e0}[data-theme=dark] .status-badge.active{background:#2c5282;color:#90cdf4}[data-theme=dark] .status-badge.completed{background:#22543d;color:#9ae6b4}[data-theme=dark] .status-badge.denied{background:#742a2a;color:#feb2b2}.info-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:20px;margin-bottom:20px}.info-section{background:var(--bg-section);border:1px solid var(--border-color);border-radius:8px;padding:20px;box-shadow:0 2px 4px #0000000d}[data-theme=dark] .info-section{box-shadow:0 2px 4px #0003}.info-section h3,.info-section h4{font-size:.85rem;text-transform:uppercase;letter-spacing:.5px;color:var(--text-secondary);margin-bottom:12px;font-weight:600;padding-bottom:8px;border-bottom:1px solid var(--border-color)}.info-item{margin-bottom:10px}.info-label{font-size:.85rem;color:var(--text-secondary);margin-bottom:4px}.info-value{font-size:1rem;color:var(--text-primary);font-weight:500}.info-value a{color:var(--accent-color);text-decoration:none;font-weight:500}.info-span-all{grid-column:1 / -1}.item-block{margin-bottom:24px;padding:16px;background:var(--bg-section);border-radius:8px;border:1px solid var(--border-color)}.item-block h4{margin-bottom:12px;color:var(--text-primary);font-size:1rem;text-transform:none;letter-spacing:0;border-bottom:none;padding-bottom:0}.message-card textarea{width:100%;border:2px solid var(--border-color);border-radius:8px;padding:12px;background:var(--bg-secondary);color:var(--text-primary);min-height:120px;resize:vertical;font-family:inherit;font-size:1rem;line-height:1.5}.message-card textarea:focus{outline:none;border-color:var(--accent-color);box-shadow:0 0 0 3px #667eea33}.message-actions{display:flex;justify-content:flex-end;gap:12px;margin-top:12px;align-items:center;flex-wrap:wrap}.message-feedback{margin-top:10px;font-size:.9rem}.message-feedback.success{color:var(--success-color)}.message-feedback.error{color:var(--danger-color)}.message-hint{color:var(--text-secondary);font-size:.9rem;margin-bottom:12px}.ra-number{font-size:1.5rem;font-weight:700;color:var(--accent-color);margin-bottom:8px}.muted{text-align:center;color:var(--text-secondary)}.timeline-empty{text-align:center;color:var(--text-secondary);padding:20px}.scroll-anchor{scroll-margin-top:20px}@media(max-width:768px){.container{padding:10px}.header h2{font-size:1.5rem}.theme-toggle{position:static;width:100%;margin:8px 0;display:flex;justify-content:center}.card{padding:16px}.btn{width:100%}.item-section{padding:12px}.form-grid,.form-field.two-col,.form-field.three-col,.repair-field,.info-grid,.items-container{grid-template-columns:1fr}.status-row{flex-direction:column;align-items:flex-start;gap:8px}.wizard-nav{flex-direction:column-reverse}.wizard-nav .btn,.wizard-nav .btn-secondary{width:100%}.wizard-steps{flex-direction:column;align-items:stretch}.wizard-step:after{display:none}}.wizard-steps{list-style:none;display:flex;gap:12px;margin:0 0 28px;padding:0}.wizard-step{flex:1;display:flex;align-items:center;gap:10px;min-width:0}.wizard-step-num{flex-shrink:0;width:28px;height:28px;border-radius:50%;display:inline-flex;align-items:center;justify-content:center;font-size:.85rem;font-weight:700;background:var(--bg-primary);border:2px solid var(--border-color);color:var(--text-secondary)}.wizard-step-label{font-size:.9rem;font-weight:600;color:var(--text-secondary);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.wizard-step-current .wizard-step-num{background:var(--accent-color);border-color:var(--accent-color);color:#fff}.wizard-step-current .wizard-step-label{color:var(--text-primary)}.wizard-step-done .wizard-step-num{background:var(--success-color);border-color:var(--success-color);color:#fff}.wizard-heading{font-size:1.15rem;margin-bottom:8px;color:var(--text-primary)}.wizard-hint{color:var(--text-secondary);margin-bottom:20px;font-size:.95rem}.wizard-nav{display:flex;justify-content:flex-end;gap:12px;margin-top:24px;flex-wrap:wrap}.btn-secondary{background:var(--bg-primary);color:var(--text-primary);border:2px solid var(--border-color)}.btn-secondary:hover{background:var(--border-color)}.service-type-choices{display:grid;grid-template-columns:1fr 1fr;gap:16px;margin-bottom:8px}.service-type-card{text-align:left;padding:20px;border-radius:12px;border:2px solid var(--border-color);background:var(--bg-primary);color:var(--text-primary);cursor:pointer;display:flex;flex-direction:column;gap:8px;transition:border-color .2s ease,box-shadow .2s ease;font:inherit}.service-type-card strong{font-size:1.1rem}.service-type-card span{color:var(--text-secondary);font-size:.9rem;line-height:1.4}.service-type-card:hover{border-color:var(--accent-color)}.service-type-card.selected{border-color:var(--accent-color);box-shadow:0 0 0 3px #667eea33;background:var(--bg-secondary)}@media(max-width:768px){.service-type-choices{grid-template-columns:1fr}}